RETURN/REFUND & DELIVERY POLICY
We have a 7-day return policy, which means you have 7 days after receiving your items to request a return.
To be eligible for a return, your item must be in the same conditions that you received it, unused, and in its original packaging. You’ll also need the receipt or proof or purchase.
To start a return, you can contact us at firstname.lastname@example.org or email@example.com. If your return is accepted, you may opt to have it dropped off at your nearest J&T Express hub or have it picked up by Blu’s in-house courier. Items sent back without first requesting a return will not be accepted.
You may always contact us for any return or questions at firstname.lastname@example.org or email@example.com.
DAMAGED, EXPIRED, OR MISSING PRODUCTS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, expired, or if you received the wrong item, so that we can evaluate the issue and rectify accordingly.
Certain types of items cannot be returned, like half-consumed goods and customer products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For orders placed via Blu Coffee’s e-commerce store, delivery fees are automatically calculated based on the location of the recipient, with the point of origin in Metro Manila. Orders through standard courier will be fulfilled with a 1-2 day lead time, to be fulfilled by J&T Express*, a third-party courier service.
*If you are an existing customer with Blu Coffee’s sales team, kindly contact your account manager to arrange a separate shipment for bulk deliveries.
SAME-DAY SHIPPING/ORDER PICK UP
Same-day delivery is only available in Metro Manila. Orders must be placed from 8:00 AM-3:00 PM, from Mondays to Fridays (exclusing holidays). All orders beyond 3PM will be processed for delivery on the next day. At the checkout page, kindly indicate “Local Pick-Up” as the delivery option. Delivery fees are not yet included and will be settled separately. The default courier is Grab Express, but customers may opt to book their preferred courier.
Delivery Time Estimates (Standard Courier)
The delivery schedule via J&T Express is as follows: