FAQs

FREQUENTLY ASKED QUESTIONS

Business

Established in 2013, Blu Coffee Distributors (BCD) was born to be the premier channel partner of highly acclaimed and globally trusted brands of Italian coffee machines and coffee beans in the Philippines.

Our head office is located in Pasig City, Metro Manila. We also operate in key cities such as Baguio, Pampanga, Cebu, and Davao.

Contact us and schedule an appointment at the BCD branch nearest to you!

 

BCD – Manila Office
C5 cor. Retelco Drive, Bagong Ilog, Pasig City, Philippines 1600
Tel: 8-253-8884
Phone: 0956-0822-565

 

BCD – Baguio Office
#5 Villanueva Bldg., Upper Gen. Luna Rd., Baguio City, Philippines 2600
Tel: (074) 422 7814

 

BCD – Angeles Office
IBG Plaza Bldg., Mon Tang Ave., Diamond Subd., Balibago, Angeles City, Philippines 2009
Tel: 045) 901 0762

 

BCD – Cebu Office
2/f Cebu Chamber of Commerce Bldg., Brgy. Tajero NRA Cebu City, Philippines 6000
Tel: (032) 343 2188

 

BCD – Davao Office
Unit 1 Ground Floor, Bajada 88 Building, JP Laurel Ave. Davao City Philippines 8000
Tel: (082) 237-6642

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at blucoffee2013@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at blucoffee2013@gmail.com.

 
Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like half-consumed goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping and Payment

Due to the lockdown brought about by the COVID pandemic, there may be a slight delay with deliveries of your orders. Orders usually take 1-2 business days to process. For orders within Metro Manila, shipment usually takes 3-4 days. For orders outside Metro Manila, shipment usually takes 4-7 days.

It is possible to have an item delivered to a different address. Should the owner be unavailable to claim the item upon delivery, kindly ensure an authorized representative receive the package on their behalf.

We accept the following payments:

OTC/Online Bank Deposit: BPI/Metrobank

Credit Cards: Visa/Mastercard

E-wallets: Paymaya/GCash

For urgent concerns regarding your order, kindly contact us via the following: Facebook Messenger, Instagram Inbox, customercare@blucoffee.ph, 0956-0822-565

Shipping fees vary per location.

Order pickups are available in any of our listed branches. Kindly inform our team for any advance order pickups for faster processing.

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