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Return/Refund Policy
RETURN/REFUND POLICY
We have a 7-day return policy, which means you have 7 days after receiving your items to request a return.
To be eligible for a return, your item must be in the same conditions that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at consumersales@blucoffee.ph or blucoffee2013@gmail.com. If your return is accepted, you may opt to have it dropped off at your nearest J&T Express hub or have it picked up by Blu’s in-house courier. Items sent back without first requesting a return will not be accepted.
You may always contact us for any return or questions at consumersales@blucoffee.ph or blucoffee2013@gmail.com.
DAMAGED, EXPIRED, OR MISSING PRODUCTS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, expired, or if you received the wrong item, so that we can evaluate the issue and rectify accordingly.
EXCEPTIONS/NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like half-consumed goods and customer products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.